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While both modules track institutional activity, they focus on different aspects:

• Smart Money Module: Tracks large institutional trades, options activity, and sector rotation. It shows where "smart money" is flowing across the market.
• Insider Module: Focuses specifically on trades made by company executives, directors, and major shareholders. It reveals what insiders are doing with their own company's stock.

The Smart Money module gives you a broader market view, while the Insider module provides company-specific insights. Both are valuable for different investment strategies.

The Flow Score is a proprietary metric that aggregates multiple indicators of institutional activity:

• Institutional Buying/Selling: Volume-weighted analysis of large block trades.
• Options Activity: Unusual options volume and open interest changes.
• Sector Rotation: Movement of capital between different market sectors.
• Analyst Upgrades/Downgrades: Changes in analyst recommendations with volume confirmation.

Each indicator is normalized and combined using a weighted algorithm that gives more importance to recent activity and higher-volume trades. The score ranges from 0 to 100, with higher scores indicating stronger institutional conviction.

The Decisio module stands out because it:

• Synthesizes All Data: It doesn't just show you information—it combines insights from all other modules into a single, actionable verdict.
• Provides Context: Every recommendation comes with clear explanations of strengths, risks, and key factors.
• Quantifies Confidence: Uses a confidence score (0-100%) to indicate how strongly the data supports the recommendation.
• Shows Historical Accuracy: Tracks how often similar recommendations have been correct in the past.

Think of Decisio as your investment committee chair—it considers all available data and gives you a clear, evidence-based conclusion without the noise.

Yes, you can upgrade or downgrade your plan at any time from your account settings. Here's how it works:

• Upgrades take effect immediately, and you'll be charged the prorated difference for the current billing cycle.
• Downgrades take effect at the start of your next billing cycle.
• You can switch between monthly and annual billing at any time.

If you have any questions about changing your plan, our support team is happy to help.

If you decide to cancel your subscription:

• You'll continue to have access to all features until the end of your current billing period.
• Your data is preserved and will be available if you decide to resubscribe later.
• After cancellation, you'll be downgraded to the Free tier with limited features.
• You can export your portfolio data at any time from the account settings.

There are no cancellation fees, and you can resubscribe at any time to pick up where you left off.

We offer a 30-day money-back guarantee for annual subscriptions. If you're not satisfied within the first 30 days, we'll provide a full refund.

After the 30-day period, we don't offer refunds for annual plans since you've had access to all features during that time. However, you can still cancel at any point and continue using the service until the end of your billing period.

We integrate with multiple institutional-grade data providers to ensure accuracy and comprehensiveness:

• Market Data: Real-time and delayed prices from major exchanges.
• Fundamental Data: Financial statements, earnings reports, and company metrics.
• Alternative Data: Satellite imagery, credit card transactions, and web traffic.
• Sentiment Data: News analysis, social media sentiment, and earnings call transcripts.
• Insider Trading: SEC filings and insider transaction data.

All data is normalized and quality-checked before being used in our algorithms. We continuously evaluate and add new data sources to improve our analysis.

Data update frequency varies by type:

• Market Prices: Real-time for Premium and Pro users, delayed for Free tier.
• News & Social Media: Continuously monitored and updated throughout the day.
• Insider Trading: Updated within minutes of SEC filings.
• Fundamental Data: Updated quarterly with earnings reports.
• AI Scores: Recalculated nightly based on the most recent data.

Our system is designed to provide the most timely and relevant information without overwhelming you with unnecessary noise.

API access is available to Premium Pro users. Here's how to get started:

1. Navigate to your API settings in your profile.
2. Generate your API key (you can create multiple keys for different applications).
3. Review the API documentation available in the Backtest & Strategy Lab.
4. Use your API key in the Authorization header of your requests.

The API provides access to all our analytical data, including historical prices, scores, and signals. You can use it to build custom dashboards, trading bots, or integrate with other tools.

The Backtest & Strategy Lab is a powerful tool for testing investment strategies without writing code:

• Strategy Builder: Create rules using a visual interface (e.g., "Buy when RSI < 30 and MACD crosses above signal").
• Historical Testing: Test your strategy on years of historical data to see how it would have performed.
• Portfolio Simulation: Apply your strategy to a portfolio of assets and analyze results.
• Risk Analysis: Evaluate metrics like Sharpe ratio, maximum drawdown, and win rate.

You can save your strategies, share them with other Pro users, and even deploy them as automated alerts. This is an essential tool for serious investors who want to validate their ideas before real-world implementation.

Delayed data is shown to Free tier users and is typically 15-20 minutes behind real-time prices. If you're a Premium or Pro user and still seeing delayed data:

1. Check your subscription status in your profile to ensure you have the correct plan.
2. Refresh your browser to clear any cached data.
3. Try accessing the platform from an incognito/private browsing window.

If you continue to experience issues, please contact our support team with details about your browser, device, and the specific assets you're viewing.

If you're experiencing connection issues with our mobile app:

1. Check your internet connection and try switching between Wi-Fi and cellular data.
2. Ensure you have the latest version of the app installed.
3. Clear the app cache from your device settings.
4. Try force-closing the app and reopening it.
5. For iOS users: Check if you have enabled background app refresh for Signal Yield AI.

If these steps don't resolve the issue, please contact support with your device model, OS version, and the specific error messages you're seeing.

If modules are failing to load:

• Browser Compatibility: Our platform works best on Chrome, Firefox, Safari, or Edge (latest versions). Try clearing your browser cache or using a different browser.
• Ad Blockers: Some ad blockers may block scripts needed for our platform. Try disabling them temporarily or adding our domain to your whitelist.
• JavaScript: Ensure JavaScript is enabled in your browser settings.
• Server Issues: Check our status page at status.signalscope.ai for any ongoing maintenance or outages.

If you continue to experience issues, please contact support with details about which modules are failing and any error messages displayed.